If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Receptionist
Location: City Vets, mainly based at our Heavitree branch but working across all four sites will be required on occasion.
Your role and responsibilities
City Vets are looking for enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.
This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.
The role is varied and will include (but is not limited to) the following:
* Greeting clients, and their pets, with a friendly and helpful manner
* Diary management
* Maintaining accurate client records in line with data protection regulations
* Day to day administrative duties.
* Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
* Maintaining the organisation and hygiene standards of the reception areas
* Processing payments in various forms
* Processing repeat medication requests.
Hours and package:
* £12.33 per hour
* Weekend rota 1 in 8 Saturdays and 1 in 16 Sundays (Sundays are paid 1.5 time)
* 2 part time roles which amount to 40 hours overall
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Extensive free online Linnaeus CPD program
* Career progression opportunities
* Staff discount schemes
* Enhanced sickness pay
* Enhanced equal family leave
* Recruitment referral reward scheme
* E-car salary sacrifice scheme
* Employer contribution pension scheme
*
o Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.
We're proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same
City Vets, as part of Linnaeus, are committed to supporting the physical and mental health of all our associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
LI-ST1 #LI-Onsite
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team