RESPONSIBILITIES
* Support iProperty Cloud implementations, ensuring successful delivery and adoption. Prepare, coordinate, and run customer-facing workshops, capturing requirements and stakeholder feedback
* Design business processes and document requirements, including As-Is and To-Be processes, features, and business needs
* Engage with stakeholders across multiple business areas to identify business needs, pain points, and quick wins
* Lead on direct engagement with existing and prospective customers to understand their business objectives, key requirements and pain-points to propose solutions that respond to business requirements and needs
* Clearly communicate business requirements and processes to delivery teams to ensure successful outcomes
* Manage requirements and traceability throughout the project lifecycle, ensuring scope control and alignment to business objectives
* Lead or contribute to improvement initiatives supporting ongoing business and platform development
CONTENT & TRAINING
* Create and maintain iProperty Cloud content, documentation, and training materials
* Develop internal and external resources to support customer adoption and platform understanding.
CUSTOMER & PROSPECT ENGAGEMENT
* Deliver structured product demonstrations and solution walkthroughs to customers and prospects
* Act as a key point of contact for customer and prospect questions related to iProperty Cloud
* Contribute to commercial opportunities, including proposals, tenders, and solution inputs
* Build and maintain strong relationships with customers, prospects, and internal stakeholders
* Identify opportunities to improve customer adoption and value from iProperty Cloud
* Collaborate closely with delivery team to ensure aligned outcomes
* Represent TechLabs London and iProperty Cloud at client meetings, workshops, and industry events if needed
REQUIREMENTS
* Experience in the UK Housing industry is essential
* Experience in a consulting or customer-facing technology role is highly desirable
* Strong experience in designing and documenting business processes
* Proven ability to run effective customer-facing workshops, demos and act on stakeholder feedback
* Ability to understand business needs, technology solutions, products, and market approaches
* Strong relationship-building skills with stakeholders from varied backgrounds
* Excellent organisational skills with the ability to work independently and take initiative
* Comfortable working in a fast-paced, demanding environment with quick turnaround times
* Excellent technical and IT skills, with the ability to learn and demo new technologies
* Experience working with Microsoft Dynamics 365 and Power Platform is desirable
* Experience working in Agile SCRUM or Agile Kanban environments
* Effective use of remote collaboration tools (e.g. Microsoft Teams, Azure DevOps, Slack)
* Fluency in spoken and written English
WORK ARRANGEMENTS
* UK-based, full-time, permanent role
* Remote working available, provided you can work effectively
* Occasional travel to client sites, meetings, and events as required
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