Chase Buchanan Estate Agency
Sales Administrator
Location: Melksham, Wiltshire
Hours: Office based Monday to Friday 9am - 5.30pm - 37.5 hours per week
Salary: From £24,000 per annum plus benefits
Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property, we want to hear from you!
Overview of Key Duties:
Administrative Support
* Document Management: Handle documentation related to property sales, including listings and pre offer information.
* Data Entry: Update and maintain databases with property details, client information, and transaction records.
* Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
* Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.
Customer Service
* Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
* Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.
Sales Support
* Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
* Promotional Activities: Support marketing efforts, including preparing promotional materials and organising local events.
* Reporting: Generate and distribute sales performance reports to the management team.
Operational Tasks
* Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment.
* Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
* Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.
Technology and Tools
* CRM Systems: Utilise CRM systems to track client interactions and manage data efficiently.
* Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.