We are recruiting experienced Telephone Collections Agents for our client based in Sheffield S3.
These are permanent positions working 37.5 hours over 5 days between the hours of 8am and 8pm Monday to Friday and to include Saturdays.
Salary £26,000 plus bonus with a realistic OTE of up to £40,000.
Working within a friendly and modern office just outside the city centre, you will be making and receiving calls with customers to arrange payment of outstanding debts.
The role will involve-
1. Handling difficult conversations in a sensitive and professional manner over the telephone
2. Entering accurate records of conversations and agreements onto a customer database
3. Following processed and guidelines regarding debt collection
4. Working in an open plan, contact centre environment
5. Accurately entering payment details correctly first time
Requirements for the role
6. Previous call centre and preferably collections or credit control experience is helpful.
7. Being comfortable working to targets- earnings increase based on achievements.
8. Strong IT skills
9. Clear and confident communications skills both in writing and over the telephone as well as being happy making telephone calls to customers.
10. Critical thinking skills and being able to ask the right questions.
Benefits
11. Free onsite parking
12. Hybrid working- Subject to successful training period and reaching the required standard.
13. Casual smart dress code
14. Company pension
15. Discount and Christmas saving schemes.
16. Attractive bonus, incentives, and performance rewards
17. Death in service benefit
Successful applicants will be required to complete CCJ/DBS and other background checks prior to commencing.
Please apply for more details.