We are currently recruiting on behalf of a prestigious 5-star hotel and resort for an experienced and customer-focused Reception Manager to lead their Front of House team.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
This is a key leadership role, responsible for overseeing a team of skilled receptionists and ensuring the consistent delivery of an exceptional guest experience. As one of the first points of contact within the hotel, you will set the tone for every guests staydriving seamless check-ins, delivering accurate and helpful information, and leading your team to provide a warm, professional welcome at all times.
The successful candidate will bring strong leadership experience within the hospitality sector, along with a passion for delivering outstanding service. You will be highly organised, approachable, and motivated to develop both yourself and your team in a fast-paced, high-end environment.
Key requirements:
* Proven leadership experience within hospitality
* A confident, engaging, and personable approach
* Experience using recognised hotel booking systems
* Excellent customer service and communication skills
* Strong command of the English language
* A collaborative team mindset with a focus on shared success
* High levels of organisation and reliability
* A proactive attitude with a desire for continuous professional development
This is a permanent, full-time role working on a shift rota, including early (7:00am 3:30pm), mid, late (2:30pm 11:00pm), and night shifts (11:00pm 7:30am).
The Opportunity
The position is based within a luxury countryside resort set across a large private estate, offering guests a tranquil and high-quality escape. The property boasts premium dining experiences, extensive leisure facilities including a golf course, and an award-winning spa and health club. As a privately owned business, there is a strong emphasis on recognising individuals and fostering a supportive team culture. xsngvjr
Benefits include:
* Access to on-site leisure facilities including spa, golf course, and gym
* Complimentary meals during shifts in the staff canteen
* Subsidised transport from a nearby town centre
* Generous discounts on hotel stays for family and friends
This is an excellent opportunity for an established Front Office professional looking to take the next step in their career within a luxury hospitality environment.