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Role Overview
As an Area Manager (AM), you will be responsible for covering holidays, sickness, and other operational needs across the region. The role requires extensive travel and overnight stays where necessary. You are also expected to support neighbouring regions as operational needs arise and assist the management team in ensuring adherence to policies, procedures, and processes. During periods without coverage duties, you will help branch teams deliver their improvement plans.
Key Accountabilities
1. Provide operational cover for branches across the region and neighbouring regions when needed. Lead branch teams to meet the high standards expected by the company when covering absent branch managers.
2. Assist in developing branch improvement plans and support timely implementation of actions.
3. Oversee the performance and development of trade counter staff under your supervision.
4. Coach and develop team members to engage positively with customers and deliver exceptional service.
5. Identify sales opportunities (cross-sell and upsell) while in branch and support team members in practicing new sales techniques to increase sales and gross profit margin.
6. Maintain a high level of knowledge of the computer systems used across the region.
7. Support training and development of new colleagues, focusing on system use, manual handling, product knowledge, and customer service, especially when not covering a specific branch.
8. Assist field sales teams in prospecting for new business, following up with existing customers, resolving ongoing issues, and clearing aged debt.
9. Support branch teams with stock management tasks such as stock takes, stock reorganisation, and stock ordering when not covering a specific branch.
10. Ensure computer system records are current and accurate.
11. Complete daily banking and ensure all cash is secure at close of business, depositing it according to company procedures.
12. Ensure full compliance with all company policies, procedures, and ethics, and promote understanding among team members.
Key Interfaces
* Regional Operations Manager
* Branch Managers and teams
* Other field sales roles
* Credit control teams
* Accounts payable and receivable
* Finance Managers
Desirable Skills, Qualifications, and Experience
* Effective communication and organisational skills
* Self-motivated, driven, with good customer service understanding
* Proficient in PC and familiar with sales platforms and IT systems
* Proven career progression in trade merchanting leading teams to high performance
* Sales experience in the building envelope sector with a record of winning and retaining customers
* Knowledge of the cellular and building plastics industry, fenestration, or construction trade counter environments is desirable
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