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Operations and Contract Manager, reading
Client: Service Care Solutions
Location: Reading, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
Job Description:
Contracts Manager
Reading-based Housing Client
Ongoing Temporary Contract
£255 per day Umbrella LTD (Inside IR35) / £211 PAYE
ASAP Start
We’re currently working with a leading Housing provider in Reading who are seeking an experienced Operations & Contracts Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service.
This is an excellent opportunity for a confident, organised, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance.
Key Responsibilities:
* Manage and motivate a team delivering tenancy and housing management services across a defined patch.
* Ensure staff development through 1:1s, appraisals, training, and performance management.
* Deliver a compliant, value-for-money housing service aligned with best practice and legislation.
* Lead performance reporting and quality assurance, ensuring service delivery targets are met.
* Act as lead contact with residents, members, clients, and other stakeholders, including responding to complaints and MP enquiries.
* Produce neighbourhood plans, support resident engagement, and ensure robust contract management.
* Deputise for the Director of Commercial & Partnerships in key meetings.
* Oversee budget controls, risk management, lone working processes, and strategic delivery priorities.
Requirements:
* Proven experience of leading operational housing teams within social housing.
* Excellent communicator with strong stakeholder engagement skills.
* Strategic thinker with solid decision-making and leadership capabilities.
* In-depth knowledge of housing legislation and tenancy law.
* Contract and budget management experience, ideally within PFI or complex partnership arrangements.
* Flexible approach – occasional evening/weekend attendance may be required.
* Strong IT literacy and reporting skills.
If you’re interested or would like more information, please get in touch today.
James Glover
01772 208967 - [email protected]
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