Are you a tech enthusiast who loves solving problems and wants to turn your passion into a career? Baltic Apprenticeships are excited to be working with CapNet to recruit an IT Support Apprentice to join their dynamic team. For over 20 years, CapNet has been more than just an IT partner they act as an extension of our customers businesses, managing thousands of end users across a wide range of industries. From professional services to education, manufacturing, and beyond, our goal is simple: to keep information systems running smoothly so businesses can thrive. They deliver end-to-end managed services that cover every corner of IT: 1st line IT support for day-to-day issues Hardware and software supply, installation, configuration, and maintenance Networking and Active Directory management Broadband and connectivity solutions VoIP telephone systems to keep teams connected Cybersecurity best practices to keep systems secure Endpoint management tools that monitor, protect, and optimise every device Ongoing support and continuous improvements that keep users at their best As an IT Support Apprentice, youll be at the frontline of this work learning how to support end users, maintain systems, enhance cybersecurity, and deliver real solutions that make a difference. Alongside your role, youll work towards a Level 3 IT Support Apprenticeship, delivered by Baltic Apprenticeships. This is the perfect opportunity if youre curious, motivated, and ready to grow your skills with real-world experience all while learning from experts whove been shaping IT services for over two decades. Ready to launch your IT career? Apply now and start your journey with CapNet. Salary, Hours & Benefits: Salary - £15,000 - £16,000 Monday - Friday 9 AM - 5:30 20 days holidays plus bank holidays Social events Christmas party & others Car parking paid for by the business Opportunity for full time employment upon completion of the apprenticeship Care plan available Desired Qualities, Skills and Knowledge: Keen interest in Information Technology Passionate about building a long term career in IT Customer service skills and confidence Problem Solving Skills Grade 5/C in English / 4/C in Maths GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Baltic training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.