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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. I know my customers and serving them with passion and pride, giving great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including, online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
4. Putting into practice the training I have received to ensure we work all work safely.
5. Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
6. Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
7. Being myself, living our values, making everyone feel welcome, and always following our policies.
8. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
9. I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I always follow the think 25 policy when serving age-restricted products to all customers.
11. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
12. I work in a clean, tidy, and organized manner keeping aisles clear of congestion.
13. At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome discussions about flexible working. Whether you’re starting your career, need flexibility for personal reasons, or are transitioning through life stages, talk to us during your application about how we can support you.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain. We employ more than 10,500 colleagues.
Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including fresh and chilled food, household essentials, and additional services like Post Office, Parcelshop, bill payments, lottery, and vending solutions.
As a subsidiary of Tesco, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield.
We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive and accessible recruitment process. For more information on our accessibility support, please click here.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country, please click here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals for friends & family
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Various discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans, exclusive savings, and more
* Additional benefits like retirement savings, life assurance, private medical insurance, and flexible working options
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
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