2nd Line IT Support Engineer
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities
* Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
* Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
* Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
* Maintain accurate and up-to-date customer technical documentation.
* Continuously develop your skillset to stay updated with emerging technologies and trends.
* Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience
* Ideally, a minimum of 2 years experience in a 2nd line IT support role.
* Proficiency in Active Directory and Azure administration, with hands-on experience.
* Understanding of networking principles and protocols.
* Familiarity with ticketing systems and IT service management tools.
* Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits
This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
* A dynamic and collaborative work environment
* Opportunities for professional development and training.
Location
Stoke on Trent
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