Job Purpose: Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. Location: Marischal College, Duration: Permanent, Full Time R oles that require PVG Membership Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £31,505 per annum / £ 17.31 per hour) The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment. Job purpose/about the role The purpose of this role is to ensure that all repairs and cyclical maintenance required for the Council’s non-housing assets are processed within defined timescales and in line with statutory requirements. They will ensure that enquiries are handled appropriately and effectively, with first class customer care. The post holder will work to a high level of accuracy, demonstrate excellent communication skills, be a team player and have a strong customer service ethos. The post holder will also communicate and collaborate with both internal and external customers to fully understand their requirements, deliver on agreed services and resolve any issues arising. Provide wider administrative support, including agency worker timesheets, no‑waiting cone requests, insurance‑claim processing, and bin/assisted‑collection requests. The post holder needs to hold as a minimum: No specific qualifications are required The postholder is able to demonstrate: Office administration Working with others co-operatively and flexibly to achieve better services and customer-focused outcomes Using a variety of IT packages Organising and prioritising own workload About Us Please see the Job Profile for further details. Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack. Flexible Working We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation. Disability Confident We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk. Armed Forces We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions. Guaranteed Interview Scheme We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who: have a disability as defined by the Equality Act 2010 (all jobs) looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs) are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships) have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship are New Scots aged 16-24 and are applying for any apprenticeships Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.