Overview
Supplier Relationship Manager, Product Quality Development – EE, Milton Keynes, England, United Kingdom. This role can be based in Birmingham, Bristol, London or Milton Keynes. Closing Date: Friday 12th September 2025.
About EE: We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. We’re for everyone, on any network – serving up new tech, new services, and inspiration for every aspect of your connected life. We’re part of BT Group and operate at scale to power homes, businesses and public services. We aim to be the most personal customer-focused technology company in the UK.
Why this role matters: As a Supplier Relationship Manager, you will play a critical role in managing and ensuring the quality, delivery, and compliance of products from our suppliers. You will work closely with manufacturing partners, primarily in Asia and Europe, to oversee supplier audits, production processes, and product quality. This role requires technical expertise in electronic manufacturing and a hands-on approach to identifying and resolving issues on the production line. You will be responsible for maintaining strong supplier relationships, supporting new product introductions, and ensuring all products meet regulatory and safety standards. Regular international travel and collaboration with cross-functional teams will be key to your success.
Responsibilities
* Deliver and shape the Supplier Quality & Development team strategy to enable achievement of team KPIs.
* Own and lead the process for qualifying new suppliers, ensuring quality, compliance, environmental, repair, and refurbishment requirements are implemented for new OEM, ODM, and IoT products.
* Represent the Supplier Quality & Development team during the sourcing of new ODM products and suppliers, negotiating quality requirements to achieve positive outcomes for the business and customers.
* Deploy and manage the supplier qualification audit process for introducing new suppliers and the quality planning process for new products and devices.
* Lead in-life supplier performance management activities, including monthly supplier scorecard reviews and quality review meetings to address gaps and agree on improvement opportunities.
* Lead the 8D process to investigate and resolve serious product failures, ensuring root cause analysis and corrective actions.
* Champion product and supplier improvement and development for all new and in-life products for OEM, ODM, and IoT suppliers to drive continuous improvement.
* Plan and execute environmental due diligence for new and in-life ODM products, including technical investigations in the event of a legal breach.
* Represent the business during supplier site visits and audits, delivering effective stakeholder management with senior supplier representatives during UK and offshore meetings.
Qualifications
* Extensive experience in the design and manufacture of electronic or telecommunication products.
* Subject matter expert in lean manufacturing, product design, and reliability of electronic consumer products and their components.
* Experience leading cross-functional teams across multiple geographies, with expertise in Lean quality principles and tools such as TPS, DFM, SPC, APQP, and Six Sigma (preferably Green or Black Belt certified).
* Working knowledge of ISO 9001, ISO 14001, ISO 45001, testing for ROHS & REACH regulations, and EN 62368 & EN 60950 product safety standards.
* Comfortable working overseas independently in a foreign environment; proficiency in written and spoken Chinese or Vietnamese is advantageous.
* Excellent communication and interpersonal skills to build and maintain strong supplier partnerships, and ability to work independently in a fast-paced environment.
* Regular international travel required.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay and 26 weeks at statutory rate. Open to all parents.
* Enhanced women’s health support: menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges and have support for learning and development.
Note: We welcome flexible working arrangements. Reasonable adjustments for the selection process can be requested.
Don’t meet every single requirement? We encourage you to apply anyway. You may be the right candidate for this or other roles in our wider team.
#J-18808-Ljbffr