About Us
TfL keeps London moving safely, sustainably, and inclusively, delivering the Mayor’s Transport Strategy for millions of daily journeys. Our Technology, Strategy and Revenue (TS&R) team powers this mission through secure, innovative systems that enable seamless travel.
About the Role
This is a pivotal leadership role within TfL’s Customer Payments team, focused on shaping the future of revenue collection. The Head of Payment Supplier Performance is accountable for the end‑to‑end performance of TfL’s payment suppliers, ensuring that services are resilient, high‑quality, secure and deliver value for money. The role acts as the single point of accountability for supplier outcomes across live services, project delivery, technology and commercial performance.
Key Responsibilities
* Lead the transition to the new IRCC, ensuring continuity and resilience in TfL’s revenue collection services.
* Manage and negotiate large‑scale, complex contracts, including TfL’s Revenue Collection Contract and related agreements.
* Drive performance across key Payments Contracts, covering contract entry, in‑life management and exit strategies.
* Collaborate with internal and external stakeholders—including government bodies and industry partners—to ensure seamless delivery.
* Embed risk management and resilience strategies into TfL’s revenue collection framework.
* Champion innovation and continuous improvement across interdependent systems and agreements.
About You
This secondment offers significant scope and influence, working at the centre of TfL’s payment services during a period of change and evolution. It provides the chance to use existing experience in supplier‑led environments in a broader, more complex setting, where outcomes are highly visible and matter at scale. The position offers exposure across service delivery, technology, resilience and performance, with real responsibility for shaping how suppliers deliver and improve critical payment services. It provides the space to develop senior‑level judgement, strengthen strategic influence and build deeper expertise in managing complexity and change.
You Will Bring
* Exceptional stakeholder management skills, with the ability to build trust and influence at all levels internally and externally, maintaining relationships with industry leaders and stakeholders to further TfL’s world‑class reputation.
* Proven supplier management skills within large‑scale, complex and mission‑critical contracts, including negotiating terms, handling disputes and ensuring delivery excellence.
* Strategic leadership and the ability to inspire high‑performing teams.
* Demonstrable confidence in managing end‑to‑end change across interdependent systems, balancing strategic priorities for long‑term impact.
* An understanding of fare collection systems, revenue protection and payment technologies.
Hybrid Working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4‑week period. Hybrid working arrangements can evolve subject to business requirements.
Benefits
* Final salary pension scheme.
* Free travel for you on the TfL network.
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket.
* 30 days annual leave plus public and bank holidays.
* Private healthcare discounted scheme (optional).
* Tax‑efficient cycle‑to‑work programme.
* Retail, health, leisure and travel offers.
* Discounted Eurostar travel.
* TfL employees can access electric vehicles through salary sacrifice, making them more affordable. Whether brand‑new or preloved, the scheme helps you save on tax and NI while making a greener choice.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
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