Overview
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Position Overview
We are seeking a dynamic and highly motivated Technical Support Field Engineer to perform maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations. In this role you will install, operate, maintain, upgrade, repair and modify equipment, and analyze and evaluate products and related performance. You will perform troubleshooting and diagnostics to eliminate problems in minimum time, while maintaining effective customer communications, relationships, and onsite training.
Essential Duties and Responsibilities
At this role level the preferred candidate is fully proficient in most functional tasks and demonstrates a comprehensive understanding of their area of specialization. Responsibilities include collaborating with team members to solve complex problems, proactively identifying and addressing quality issues, and preventing potential disruptions within their scope of work. The individual is expected to document and present research, recommendations, and complex information in a clear and accessible manner to both internal and external audiences.
This role provides technical guidance to colleagues, anticipates process and capacity challenges, and develops effective solutions to maintain project timelines and quality standards. The individual is capable of managing multiple components of large projects, balancing time and resources to meet deadlines, and ensuring alignment with quality and cost objectives.
Contribute to the team's success by embracing our guiding principles and behaviours and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Core Skills and Qualifications
* Individuals at this level typically have 3–5 years of experience in the field.
* Bachelor's degree in a relevant field is favorable (e.g., Electronics engineering, etc.).
* Must have experience with HL7 rules and formats as well as Asure cloud software.
* Are capable of handling complex assignments, managing parts of larger projects, and providing technical guidance to peers.
* Experience should demonstrate problem-solving, collaboration, and the ability to document and present complex information clearly.
* Proven experience of diagnosing and repairing diagnostic medical equipment.
* Strong understanding of the sales process and the ability to effectively contribute to sales activities.
* Experience should include contributing to team projects, managing components of assignments, and applying standard practices with increasing confidence.
* Excellent communication and presentation skills.
* Willingness to travel across the UK.
* Full UK driving licence
Location
50% Field Based and 50% Home office.
Please note initial training will be carried out in our Guildford office and will be for the first few months. Successful applicants must be able to travel to Guildford for training.
Benefits
* Competitive salary
* 25 PTO days annually
* Company car
* Expenses refund policy
* Be part of an innovative company shaping the future of healthcare technology
Work in a collaborative environment with opportunities for professional growth.
Compensation and Benefits
Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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