Receptionist | Bank | Spire Cardiff Hospital | Free on site Parking |
Are you a friendly, organised, and professional individual looking for a rewarding role in healthcare. Spire Cardiff are seeking a dedicated Receptionist to be the welcoming face of our hospital. In this vital role, you will provide excellent customer service to patients, visitors and staff, ensuring a smooth and efficient experience. If you have a passion for delivering outstanding patient care, we would love to hear from you!
Duties & Responsibilities:
* Welcoming, registering, including the accurate collection of credit card details and patient information.
* Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
* Compliance with NHS forms and processes.
* Processing in-patient/out-patient charges.
* Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
* Discharge of patients onto computer system ensuring accuracy of all information.
* Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
* Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis
Who we're looking for:
* A personable individual with the ability to work on own initiative as well as part of a team
* Good basic PC skills, including Word, Excel and Outlook
* Excellent customer service skills
* High degree of accuracy in administration
* Great communication skills at all levels
* Experience in a customer service environment
* Experience with information management systems
* Switchboard experience desirable
Contract:Bank - Flexibility between 06:15 - 20:30, 4 - 7.5 hour shifts, shift patterns will vary
Benefits:
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
* Bank colleagues are paid weekly
* Access to Spire Healthcare pension
* Access to Blue Light Card discounts
* Smart spending discounts (in addition to Blue Light discounts) via ‘Spire for You'
* Free uniform
* Free DBS
* Full induction, including mandatory training updates
* Free on site parking
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts onalison.roberts@spirehealthcare.com
Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.
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