Central and North West London NHS Foundation Trust
Performance and Information Team Manager
The closing date is 17 June 2026
The post holder will lead and coordinate the performance, information and data quality framework for Milton Keynes Mental and Community Health Services, including Talking Therapies, Adult Hearing and Priority Dental Services. Integral to the success of this role is leadership and line management of the Milton Keynes Performance, Information & Data Quality team, the surveillance and monitoring of services' performance and intervention to ensure delivery of the performance framework.
The post holder will take responsibility for improving performance sustainably, to meet contractual obligations and CNWL priorities, by leading and supporting individual specialities' service redesign projects to sustainably achieve the required performance. The post holder will provide specialist advice and support in all aspects of performance to ensure robust systems and processes are in place and which enable organisational priorities and key targets to be met.
Main Duties of the Job
Effectively and proactively lead and manage the Milton Keynes Performance, Information & Data Quality team to provide regular and ad hoc reports that faithfully track agreed metrics relevant to Milton Keynes mental and community health services, including monitoring and managing data quality issues.
Provide performance information to commissioners and ensure assurance frameworks are in place.
Produce reports on a regular basis with detailed textual and graphical information.
Analyse key performance data identifying areas of poor performance and agree an improvement plan to ensure standards and targets are fully met.
Establish a robust system for monitoring, reporting and predicting performance and identifying key risk areas.
Identify and manage potential and actual complex issues and risks to Information projects.
Risk assess and take corrective action on issues immediately and have the ability to escalation more serious issues.
Continuously work at the forefront of emerging information technology, including reporting software such as Tableau, for example to develop and communicate automated reports that constantly free analysts from data processing activities so that they can spend more time listening and responding to unmet services' needs and commissioning aspirations.
About Us
Our Vision Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.
Our Values Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter. Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual. Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow. Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
Job Responsibilities
The postholder will lead the development and optimisation of business intelligence systems, ensuring CNWL remains at the forefront of data-driven performance and benchmarking. They will act as a subject matter expert on data pathways and clinical systems, identifying improvement opportunities and supporting standardisation of recording practices. The role involves delivering advanced analytical insight, including demand and capacity modelling, pathway analysis, and comprehensive performance reporting. The postholder will work closely with divisional performance and finance leads, ensuring BI outputs meet organisational priorities, while also building external intelligence relationships to support transformation, service development, and strategic growth.
Person Specification
Qualifications
* Educated to degree level in a relevant discipline or equivalent professional and management experience
* Specialist qualification in Information and/or Performance Management
* Evidence of commitment to personal development
Experience
* Substantial experience in a management position with direct line management responsibility.
* Substantial experience of successful delivery of senior analysis within an information and performance function within a complex business environment.
* Project monitoring experience including reporting on performance
* Experienced leader, able to lead teams of staff in complex or challenging change processes
* Evidence of presenting complex information to professionals and other at different levels
* Experience of successful collaborative working and partnership development with a wide range of stakeholders and multi-disciplinary teams
* Experience of working across whole health communities
* Experience of working as a mentor/facilitator
Personal Skills & Attributes
* Highly self-motivated. Sets themselves and helps others to set ambitious goals.
* Strong organisational and planning skills. Able to manage complex change programmes. Able to deliver agreed objective within an agreed timeframe.
* Excellent negotiator who uses a variety of methods to gain support for ideas, strategies and values
* Flexible approach ensuring achievement of objectives within constantly changing and complex situations and environments
* Ability to present to multi-professional groups and facilitate workshops to deliver training on new ways of working
* Excellent interpersonal skills with the ability to communicate complex issues to managers and staff which may sometimes be contentious
* Facilitate groups helping them to identify problems, develop options and propose solutions
* Concentration skills and ability to reprioritise workload as required due to unpredictable demands and enquires
* Ability to write clear and concise documents.
* Ability to use performance information, benchmarking data and best practice knowledge to support service improvement
* Ability to combine and review multiple KPIs to create a rich picture overview of performance both at provider and commissioner level
* Good understanding of current NHS policy and challenges facing the National and Local Health Economy
* Detailed knowledge and understanding of key NHS performance targets and commissioning intentions from a national and local perspective
* Advanced and proven IT skills in the use of SQL, SSRS
* Developing and creating KPIs to provide realistic performance information and to identify statistical flaws in existing KPIs
* Advanced and proven IT skills in the use of MS Word, Excel, Powerpoint. Proven IT skills in the use of Internet and Project Management Software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Central and North West London NHS Foundation Trust
£57,528 to £64,750 a year per annum (pro rata if P/T)
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