Statut d'emploi:
Permanent
Type d'heures:
À temps plein
Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
Product Group Assistant (Coordinator – Training and Competence Business)
Division/Dept: Operations Industrial
Primary Function
Support the Training and Competence Business in the development, administration and delivery of services.
Working Relationships:
1. Reports to Manager, Training and Competence Business
2. Works with Product Group Assistant & Curriculum Developer and Coordinator
Dimensions:
3. Delivery of live training and exam events
Principal Duties & Responsibilities
Understanding the Business
4. Processing bookings for training courses in a timely and accurate manner
5. Maintaining departmental records and materials and updating the same in accordance with procedures and systems.
6. Hosting classroom and online training courses in a professional manner suitable for a customer facing role
7. Assists in handling enquiries from potential customers, providing information and direction to customers about the content and potential value of courses in consideration of customers’ requirements.
8. Communicating with customers via the events management tool or directly to provide information such as registration arrangements, timings, catering and other information required to ensure the smooth running of the training event.
9. Ensuring security of completed exam papers at all times.
10. Accurate preparation and issue of reports and certificates
11. Participation in internal and external audits
12. Assistance in maintaining existing accreditations
13. Assisting in the development and promotion of new business opportunities
14. Other Company administrative duties – covering Reception as and when required and other ad hoc requests for support commensurate with skills and experience.
Working Well with Others
15. Liaising with sub- contractors and representatives from regulatory bodies in a professional and accurate manner
16. Participation in the Exam Board and Steering Committee for the relevant schemes as required
17. Supporting team members to ensure adequate cover is provided for live events.
18. Signposting customers to the best product for them and replying promptly and courteously to customer enquiries.
19. Engaging with other departments to ensure HSSE Compliance, efficient customer support and maximization of opportunities including but not limited to the CU, Finance, other Operations colleagues and Facilities.
Delivering Results
20. Maintaining accurate certification records and files for accreditation purposes.
21. Maintaining accurate records of all departmental bookings
22. Assisting with the organization and administration of exam events in the UK and overseas.
23. Preparing exam papers, invigilating exams, marking papers, preparing statistics and ensuring security of completed exam papers at all time.
24. Ensuring invoices are created for each departmental booking to the correct amount in accordance with procedures established by the finance department
25. Assisting with the planning and execution of training and seminar events
26. Supporting the running of live training events. For classroom based training this includes setting up the training room, providing additional training materials, setting up the AV system, greeting the course presenter and the delegates, registering the delegates, introducing the course and presenter to the delegates covering H & S matters in the introduction. Refreshments and catering (provided by external caterers), together with other support will provided during the day.
27. For remote delivery courses, hosting or co-hosting the live event to coordinate introductions, questions from delegates and resolving any technical issues.
28. Completes spreadsheet information to Accounts to ensure customers are invoiced correctly ensuring correct bill to information is provided to Accounts.
Concern for Safety
29. Conducting Health and Safety briefings during live events
30. Compliance with all HSSE policies and procedures
31. Promoting CSA HSSE values
32. Identifies potential unsafe conditions in the workplace.
Work Environment
Office based onsite in Hawarden. Desk based role plus, direct contact with customers, printing and scanning, setting up facilities for customer events and occasional business travel.
Preferred Education & Experience
33. Excellent written and verbal communication (English), administration and interpersonal skills, together with a high level of computer literacy (Word, Excel, Powerpoint etc) and attention to detail
34. A full UK driving licence
35. The ability to work as an individual and as part of a team
36. Ability to travel for short periods, mainly overnight but up to 1 week occasionally
37. Proficient in Microsoft Office software packages
38. Proven ability to plan, organize and perform assigned duties with minimum supervision
39. Ability to be agile in learning, development and use of IT and Digital Skills
40. Demonstrated high attention to detail
Our Company benefits include
41. Private Medical Insurance & Cash Plan
42. Life Insurance
43. Enhanced Maternity/Paternity/Adoption Leave
44. Wellbeing Reimbursement
45. Tuition Reimbursement
46. Service Awards
47. Cycle Scheme
48. Pension Scheme
49. Digital Wellbeing Platform
50. 25 days Annual Leave increasing with service
51. Employee Referral Bonus
This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.
Please note: