What you will do:
1. Lead the marketing delivery function ensuring campaigns and content are executed efficiently and effectively across all paid and owned marketing channels through efficient planning, governance and resource allocation
2. Build, embed and manage a squad-based delivery model for key projects and initiatives ensuring teams are aligned, empowered and outcomes-driven
3. Shape and drive new ways of working, including AI workflows, creating clear routines, rituals and agile processes across the marketing function and with business teams
4. Partner with Heads of Brand and Content, Segments and Customer, Digital Strategy, and Partnerships, as well as key stakeholders across the bank including propositions, product, frontline and compliance, ensuring seamless execution of go-to-market plans aligned to brand and marketing strategy
5. Establish and maintain a marketing planning and prioritisation framework aligned to business OKRs and strategic goals
6. Manage and develop a multi-skilled delivery team (on-shore and off-shore), fostering collaboration, growth and accountability
7. Ensure smooth workflow management using tools such as Jira, maintaining visibility and control across all marketing activity
8. Continuously improve delivery performance, remove barriers, streamline processes and introduce automation to increase speed to market
9. Uphold high standards of quality, consistency and brand integrity across every channel and output
And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
10. Strong leadership and team-building skills, with a focus on collaboration and empowerment
11. Proven ability to introduce and scale agile or squad-based ways of working
12. Strong organisational and delivery capability – able to balance multiple priorities in a fast-moving environment
13. Clear communicator and influencer who can bring diverse teams and stakeholders together around shared goals
14. Commercial mindset with a knack for finding the sweet spot between speed, cost and quality
15. Extensive experience in marketing operations, delivery management, programme leadership and/or account management roles within large or complex organisations
16. Proven track record of leading marketing delivery across multiple channels and managing diverse creative teams
17. Experience managing internal and external delivery resources, including offshore and vendor models
18. Experience introducing and/or maturing agile ways of working within marketing or creative environments
19. Demonstrated success in improving delivery efficiency, governance and speed to market
20. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!