Location: Teleperformance (via The Launch Group)
Job Type: Full-time
Pay: £12.21 per hour
Shifts: Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts)
The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you'll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.
Conduct sensitive, solution-focused conversations with customers
Manage and prioritise a varied caseload
Review complex information and assess evidence using sound judgment
Liaise with internal teams and external agencies to progress cases
Demonstrate empathy and resilience when supporting vulnerable individuals
Maintain detailed and accurate case records
Seek guidance and escalate cases appropriately
Requirements
Requirements:
Key Skills & Competencies:
* Excellent verbal and written communication
* Strong organisational and problem-solving abilities
* Empathy, professionalism, and discretion
* Critical thinking and attention to detail
* Proactive and self-motivated with a collaborative mindset
Benefits
Benefits:
Casual Dress
Company pension