Permanent, Full Time
We have an exciting opportunity for a new Performance & Fidelity Manager to work within our Work and Wellbeing team.
The successful candidate will drive contractual performance and compliance across our employment services, will uphold the high-performance culture in our teams, and will ensure that our services adhere to the IPS Fidelity Framework.
For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits.
More about the role:
The Performance & Fidelity Manager will report to the Head of Work & Wellbeing, and work across our employment teams. The focus of the role is to:
* Drive effective contract performance management across Work & Wellbeing services.
* Ensure that our Work & Wellbeing services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards.
* Uphold the high-performance culture in Work & Wellbeing and work closely with LiveWell’s Quality & Impact Manager to drive continuous improvement by leading action plans and ensuring audit recommendations are achieved.
* Oversee compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams.
* Lead a small team to support contractual performance and compliance, and work collaboratively with our Head of Business Development & Contracts and our central Performance & Data team.
Who you are:
Our Performance & Fidelity Manager will be performance driven with a commitment to quality and high standards.
The successful candidate will have the following:
* Excellent in-depth knowledge and understanding of IPS Fidelity and other supported employment models.
* Experience of achievement in a target-driven environment and ability to drive improvement through focused performance management.
* Ability to lead, motivate and inspire others.
* Previous management experience supporting performance, quality and compliance.
* Strong analytical and data skills.
Our wider benefits:
* Salary 5A: £38,795 per annum
* Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
* Pension contribution
* Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
* Excellent benefits including:
o SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
o Westfield Health (employer paid)
o Counselling
o Discounted Gym membership
o Cycle to work scheme
o Access to a wide range of programmes to train and develop you.