Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world
Salary: £44,256.19
Location: Kings Norton or East Midlands Gateway. With travel between both sites.
Hours: 40 hours per week
As a Control Tower Operations Manager, you will lead and develop a centralised operations team responsible for managing the end-to-end flow of work across the entire warehouse. Your team will act as the operational nerve centre monitoring performance, coordinating activity, resolving issues, and ensuring that all warehouse processes run smoothly, efficiently, and in line with customer expectations.
Your Tasks:
Utilise SAP and other systems to support operational activities.
Allocate and manage daily workloads, ensuring smooth operational flow.
Oversee, coordinate, and implement processes while planning day-to-day business activities.
Act as the primary point of contact for process or technical issues, escalating as required.
Identify areas for improvement and initiate corrective actions with follow-up for success.
Work closely with the Workforce Planner to ensure resource planning is aligned with budgets, forecasts, and client needs.
Lead, manage, and develop your team to consistently meet and exceed SLAs.
Ensure all health, safety, and welfare responsibilities are met in accordance with legislation.
Produce, analyse, and interpret operational reports.
Ensure adherence to quality standards and service-level commitments.
Lead continuous improvement projects across processes, warehouse layout, and systems, empowering teams to deliver operational excellence.
Develop team skills, competencies, and behaviours to support both personal growth and business outcomes.
Deliver effective people management, including performance, engagement, and development.
Your Profile:
Strong, confident leader who thrives in a fast-paced, high-volume logistics environment
Solid understanding of warehouse operations and management systems
Skilled at overseeing complex, multi-departmental workflows
Reliable, flexible, and solutions-focused approach to work
Energetic and enthusiastic, with a drive for continuous improvement
Excellent communication and customer engagement skills
Comfortable interacting regularly with internal stakeholders and clients
We Offer:
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Free car parking Profile