Examples of Work
Job duties of this IT Business Systems Analyst include:
* Work directly with business users to understand business objectives, gather detailed requirements, and document these into clear requirements.
* Work directly with business users to define and document user stories, functional requirements, and business goals related to web applications for technical developers.
* Recommend and implement strategies to enhance website functionality, user experience, and overall performance.
* Propose and design technical web applications, including website structure, features, and user flows, to meet business needs.
* Design reports and dashboards to meet business leader’s needs.
* Act as a liaison between application developers, business users, and vendors to analyze, and design new or improved systems functionality.
* Research, analyze and communicate existing business processes to business users.
* Work with technical architects to propose sound technical solutions to business users
* Responsible for creating and executing detailed system test cases to validate that all requirements have been met.
* Responsible for creating and maintaining system and training documentation.
* Provide IT production support to business end users by responding to questions, investigating system issues, testing changes/corrections to the system, and providing resolutions for issues.
Requirements / Qualifications
* Minimum Qualifications: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.
* Preferred Qualifications: Associate or bachelor’s degree in information systems, Information Technology, Business, Computer Science or related field.
* 5+ years working as a business / solutions analyst
* Experience in full scale web design and development for internal and public facing applications.
* Understanding of SDLC methodologies.
* Working with DHHS systems.
* Knowledge of Clarity, Workfront and JIRA.
* Proficiency with Microsoft Office (Outlook / Word / Excel / Visio / SharePoint)
Knowledge, Skills, Abilities
* Strong interpersonal and analytical skills.
* Ability to clearly and concisely communicate (written and oral) technical information to non-technical audiences.
* Strong verbal/written communication, and presentation skills.
* Experience working directly with various levels of business and technical staff to determine sound technical solutions for business requirements.
* Effectively communicate with internal and external clients, peers, and management.
* Self-motivated / self-starter with the ability to work individually
* Strong organization, planning, problem-solving, and decision-making skills.
* Ability to multi-task with changing priorities and requirements.
* Experience in a fast-paced collaborative team environment.
* The position must be able to perform work assigned with minimal supervision, meeting deadlines for timely completion of concurrent projects.
* Would prefer a candidate that could be hybrid and available to be in the office.
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