About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is essential in delivering excellent Customer Service. You will be a key team member, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and building strong customer relationships.
Main duties include:
* Serve trade and retail customers for click and collect and general orders, maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone and electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty, or surcharge.
* Contribute to a positive team environment while working towards personal sales targets.
* Use the E-learning portal to develop product knowledge and enhance performance.
* Keep customer-facing areas clean and tidy.
* Develop strong relationships with customers and understand their garage needs.
* Represent the company professionally, maintaining a good image and embodying our values.
* Work towards achieving relevant KPIs.
Working hours:
Casual basis to cover sickness and holiday leave, including weekend work.
About You
What you'll need to succeed:
* Customer service or retail experience in a customer-facing role.
* Target-driven and motivated to achieve results.
* Excellent customer service skills.
* Proactive approach to resolving customer queries.
* Confident with IT and computer systems.
* Ability to work well with others.
* Strong attention to detail.
* Knowledge of car parts or automotive industry is a plus but not essential.
* Familiarity with MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, and equipment. With over 175 branches and a turnover exceeding £475 million, we operate under a unified brand since November 2021. Our support functions include procurement, supply chain, marketing, and national accounts, supported by integrated IT systems like Allicat and our garage programme, Servicesure.
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