Join to apply for the Applications Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED
East Midlands
£30,000 - £40,000 + Bonus
Hybrid (2-3 Days Onsite)
Application Support Analyst
What You’ll Be Doing
* Providing 2nd/3rd line support across key business applications
* Investigating incidents, diagnosing root cause, and delivering permanent fixes
* Working closely with vendors, product teams, and internal stakeholders
* Supporting release cycles, upgrades, patches, and deployments
* Producing documentation, knowledge articles, and training materials
* Getting involved in enhancement work, integrations, and system improvements
* Continuous improvement of system performance and stability
Tech You’ll Work With (Not all required - but exposure to any is beneficial)
* SQL (queries, debugging, optimisation)
* APIs, integrations, data flows
* Windows Server / IIS
* ERP, CRM, HRIS or bespoke business systems
* PowerShell / automation
* Monitoring & alerting tools
* ITIL processes
Why This Role Is Desirable
* Real ownership of the applications - not just ticket-chasing
* Progression into Systems Analyst, Product Support, or Development
* Hybrid working with genuine flexibility
* Mentorship from senior engineers and product specialists
* Exposure to major upgrades, cloud projects, and modernisation work
* A supportive team that actually invests in training and certifications
What They’re Looking For
* Experience in Application Support (2nd or 3rd line level)
* Confidence with SQL querying and troubleshooting
* Strong communication with both technical and non-technical users
* Curiosity - someone who enjoys understanding how systems work
* A mindset focused on improvement, not reactive firefighting
How To Apply
If you’re ready to take ownership of key business systems and develop your application support career in a forward-thinking environment, hit apply or reach out for an informal chat.
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