Client Relations Manager - Health and Social Care (non-registered)
Home-based with frequent travel to visit clients and head office. No on‑call requirements and no weekends.
Experience Needed: Care Manager / Registered Manager / Service Manager or similar from CQC regulated care.
This isn't your typical Care Management role - at this company they do things completely differently. They've managed to create a Unique Service Model that truly revolves around the clients needs and wishes, whilst ensuring that they receive a first‑rate service that is safe and effective.
As the Client Relations Manager, you'll oversee and manage packages of care for clients who live at home and have their own personal health budget. You'll support them with tasks such as recruiting staff, managing their finances, safeguarding, and liaising with commissioners and other healthcare professionals. You'll be the first point of contact for the staff and will work closely with the client and/or their families in the management of their care.
You’ll work from home but with frequent travel, typically visiting clients at least a couple of times a year, monthly meetings in head office, plus training in Nottingham. With the client visits you'll manage your own diary, so there is a degree of flexibility.
The salary starts at £34,000 and rises to £36,000 upon successful completion of probationary period.
Role
* Ensuring that a person centred service is delivered to people at all times.
* Making sure that all documentation meets CQC standards.
* Supporting the recruitment of Personal Assistants to work specifically for each client.
* Provide responsive support with HR investigations.
* Be the first point of call for clients, their families and all staff.
* Ensure financial oversight of people's health budgets, helping them to ensure that they are not over or under spending.
What you won’t be doing
* Managing rota’s - PA's work solely for the client package they are recruited for and are typically in set shifts, directed by the client.
* Covering absences - clients have external contingency plans.
* Dealing with on‑call - again there are external contingency plans in place and out of hours support is provided.
About you
* You'll need a background in managing care services and knowledge in the application of CQC standards. You may have previously held a role such as Care Manager / Service Manager / Registered Manager / Home Manager / Social Worker or similar.
* You'll be qualified to QCF level 5 in Health and Social care Leader or equivalent.
* You'll be a good problem‑solver, able to think creatively and come up with bespoke solutions for each client - there is no "one size fits all approach" here.
* You'll be able to build a good rapport with people, and communicate effectively even in complex and challenging situations.
* You'll be passionate about supporting clients to have full control of their lives and care packages whilst being able to balance the needs of ensuring that the company meets its CQC and legal obligations.
* You'll be a driver with your own vehicle.
Also Important to Know
* Induction is at Head Office in Nottingham for 5 days and on‑going training, particularly in the first 6 months takes place there, so living within a commuting distance is handy, but you'll need to be able to stay over if not (hotel provided).
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