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JD Sports Fashion is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019.
Role overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analyzing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to opportunities operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
* Contribute to achieving or exceeding the store’s monthly sales target and drive additional KPIs (e.g., Units, Conversion, ATV, UPT).
* Upsell or cross-sell to meet targets and maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits and that new colleagues complete mandatory training.
* Promote JD Group values to internal and external stakeholders.
Skills and Experience
* Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of latest trends and competitors.
* Experience coaching and developing individuals.
* Strong communications skills and a proven track record of achieving and exceeding sales targets and KPIs.
* Experience analyzing KPI data to make commercial decisions.
* A keen eye for detail & commerciality; experience in visual merchandising is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online
* Exclusive deals and discounts through partner platforms
* Access to digital health and well-being services
* Health cash plans and broad development opportunities including apprenticeships and accredited qualifications
* Life Assurance and other employee networks and volunteering opportunities
* Incremental Holiday Allowance
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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