As an IT Apprentice with F1Group, you’ll be part of a supportive team that works with schools and businesses every day, tackling everything from setting up computers to keeping networks secure. You’ll earn while you learn, get hands-on with real IT challenges, and build skills that can take you anywhere in the tech world. Provide customer support via phone and face-to-face interactions. Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes. Work at our workbenches to fix PC components, and install and configure hardware and software. Assist with customer networking, including servers, firewalls, and switches. Reset passwords, manage user details, and perform data recovery. Participate in site visits for hardware installation and network configuration. Working on Powershell Working on cloud platforms and servers Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.