Salary: £33,000 per annum
Annual Salary (maximum): £35,062.50 per annum
Hours: 42.5 hours Monday – Friday, 8am – 5pm
Location: Tannochside
Employment Type: Full time / Permanent
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19,000 service users across the three regions. Mears works in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
Responsibilities
* Schedule Quality Assurance Officers to ensure resources are used effectively and property inspections are delivered on time.
* Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
* Support the use of IT systems, ensuring operatives update their PDAs and schedules of rates are entered correctly.
* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
* Work closely with administrators, supervisors, and contractors to ensure a seamless service.
* Cover for other planners when needed and attend meetings or training sessions as required.
* Follow company policies and Health & Safety requirements at all times.
* Assist with reporting and performance monitoring to ensure KPIs and targets are met.
* Help prioritise emergency and urgent jobs to minimise disruption for residents.
* Maintain accurate records, data, and documentation for audits and compliance.
* Support continuous service improvements by suggesting ways to streamline planning and scheduling.
* Provide general administrative support to the repairs team when required.
Essential Criteria
* Experience in the above role with similar duties.
* Ability to investigate, evaluate and respond to situations quickly.
* Good IT knowledge, experience with all MS packages.
* Ability to make effective decisions based on objective assessment of situations.
* Ability to multitask, control multiple processes simultaneously to share good practice.
* An understanding of the construction industry, including trades, materials, processes and safety.
* Ability to load and maintain data for handheld hardware.
* Excellent organisational skills in order to manage and organise own workload.
* The ability to respond to changing priorities in order to meet deadlines.
* Full UK driving licence.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – Mears supports employees to undertake paid volunteering in the community.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share save scheme, and more.
* Family friendly policies.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
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