Job Title: Digital Business Analyst (Sales, Services, Supply Chain)
Hours: Full time (40-hours per week)
Location: UK, Remote/Colchester based (3 days per week in the office)
Industry: IT Consultancy
We are seeking an experienced Digital Business Analyst to support and deliver complex digital and operational transformation initiatives across service-led and asset-intensive environments. This role will play a critical part in bridging business strategy, operational needs, and technology delivery, ensuring change is well-designed, effectively implemented, and successfully adopted.
The ideal candidate will bring strong business analysis and business process analysis expertise, combined with hands-on experience developing transformation playbooks, shaping change management strategies, and working across domains such as Sales, Service, Field Services, Inventory and Supply Chain.
About Enigen
Enigen are a multi award winning consultancy, focused on Oracle applications and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA.
Key responsibilities include:
Business & Process Analysis
Lead requirements elicitation activities, including stakeholder interviews, workshops, and process walkthroughs.
Analyse and document end-to-end business processes (AS-IS and TO-BE), identifying opportunities for optimisation, standardisation, and digital enablement.
Translate business needs into clear, structured requirements, user stories, and functional specifications.
Support solution design by collaborating with architects, product owners, and delivery teams.
Digital & Transformation Delivery
Contribute to enterprise and domain-level digital transformation initiatives, ensuring alignment to strategic objectives and business outcomes.
Develop and maintain transformation playbooks, including delivery standards, artefacts, governance models, and reusable accelerators.
Assist with benefits definition, baseline establishment, and benefits realisation tracking.
Domain-Focused Delivery
Help scope Sales and Compensation solutions.
Support transformation across field services, including workforce management, scheduling, mobility, and service execution.
Enable improvements within service centres / contact centres, including case management, customer journeys, and omnichannel service models.
Contribute to initiatives involving assets and inventory, including lifecycle management, stock optimisation, and visibility.
The list of key responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. Travel should be expected as part of this role.
Experience required:
Proven experience as a Business Analyst or Digital Business Analyst
Strong background in business process analysis and re-engineering.
Experience contributing to or developing transformation playbooks or delivery frameworks.
Good understanding of building adoption plans.
Demonstrated experience in change management strategy and execution.
Strong stakeholder engagement skills, including senior and executive-level stakeholders.
Experience working in Agile, Waterfall, or hybrid delivery environments.
Preferred qualifications:
Experience working with enterprise platforms such as CRM, FSM, ERP, or CPQ solutions.
Exposure to benefits realisation and value management practices.
Consulting or advisory background.
Experience in Oracle environments
CBAP, PMI-PBA, or equivalent Business Analysis certification
Agile / Scrum certification
Key Skills & Competencies
Oracle SCM functional expertise
Asset lifecycle and maintenance processes
Inventory control and optimization
Strong requirements analysis and documentation skills
Excellent stakeholder communication
Problem-solving and analytical thinking
Tools & Techniques
Requirements management tools (Jira, Confluence)
Process modelling and collaboration tools (Visio, Miro, Lucidchart)
Reporting and analysis tools (Excel, Power BI)
Oracle application experience beneficial.
What we offer
A collaborative environment with opportunities for growth and mentorship.
Involvement in innovative cloud and SaaS transformation projects.
Flexible working options and supportive team culture.
Competitive compensation and professional development support.
Salary: £50,000 - £65,000 per annum dependant on experience.
Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave.
Please note this role does not provide sponsorship.
How to apply: Please email a copy of your CV and a cover letter to
Enigen is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits and all other terms of employment.
Enigen UK strive for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.