Care Group A (PACE Care Group [Perioperative, Anaesthetics, Critical and Elective] is currently recruiting an Operations Manager for Sterile services Department to work alongside specialties to ensure the provision of a flexible and responsive service which meets the needs of service users.
This role will involve supporting the delivery of operational performance as well as ensuring continuous quality improvement, working collaboratively with Sterile Services across Norfolk & Waveney University Hospitals Group.
Main duties of the job
As Operational Manager for Sterile Services, you will lead the day to day operational management of the Trust's Central Sterile Services Department, ensuring the safe, effective and compliant decontamination of medical devices in line with national standards and regulatory requirements.
You will be responsible for service performance, quality assurance and risk management, maintaining robust quality systems, audit processes and full equipment traceability. Working closely with clinical teams, Infection Prevention & Control, Microbiology, Procurement and external partners, you will provide expert advice on decontamination processes and support service development across the Trust.
You will lead and develop a skilled workforce, overseeing recruitment, performance management, training and staff wellbeing, and fostering a positive, inclusive and high performing team culture. You will manage departmental budgets, monitor key performance indicators, identify efficiencies and contribute to business and capacity planning to ensure services remain responsive and sustainable.
You will act as a visible leader and role model, demonstrating the Trust's PRIDE values and a strong commitment to quality improvement, patient safety and equality, diversity and inclusion.
Benefits
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
* To be responsible for the provision of high standards of service to the service user from the Decontamination services Department in line with Trust policy and service level agreements.
* To be responsible for delivering any existing external contracts and support development other external income opportunities.
* To maintain and develop effective quality control procedures within Decontamination Services to ISO 13485:2016 and Medical Devices Regulations (MDR)
* To input into and review the Trust Decontamination Policy in conjunction with the Consultant Microbiologist, Infection Prevention & Control Senior Team and other professionals, and report as required into the NNUH Decontamination committee.
* To develop, promote and maintain effective risk management protocols which ensure the provision of a safe service and environment.
* To maintain and develop good inter-departmental relationships with other Department managers including Theatres, Infection Prevention & Control (IP&C), Microbiologists and procurement, communicating through regular contact and forums, as well as maintaining close liaison with external customers.
* To provide technical advice from a decontamination, sterilisation and processing perspective to users with regards to the purchase of new theatre instrumentation.
* To develop the service and infrastructure in line with Trust, Care Group and personal objectives.
* To produce service KPIs and take appropriate action where performance levels fall below the required standard.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
* Post Graduate qualification in management or equivalent level of experience.
Experience
* Extensive experience functioning at a managerial level in a healthcare and management of facilities related services
* Proven ability to implement change
Skills
* Knowledge of budgetary, financial control.
* Knowledge of audit process and research-based practice
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Compressed hours
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