As a Responsive Repairs Supervisor, you'll play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You'll lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.Client DetailsOur client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they're looking for 2 Responsive Repairs Supervisors to join their team in Burnley.DescriptionSupervise and support a team of repairs operatives and subcontractorsManage and coordinate responsive repairs to ensure timely completionMonitor performance against KPIs, service standards, and budgetsCarry out quality inspections and ensure compliance with health and safety regulationsAct as a point of escalation for complex repairs and customer concernsWork collaboratively with internal teams to continuously improve service deliveryEnsure a strong customer-first approach in all aspects of the roleProfileProven experience in a repairs or maintenance supervisory role, ideally within social housingStrong technical knowledge of responsive repairs processProven team management skillsAbility to manage workloads, prioritise tasks, and meet deadlinesStrong communication and customer service skillsGood understanding of health and safety legislationIT literate with experience of repairs or housing management systemsJob OfferCompetitive salary and benefits packageOpportunities for professional development and career progressionA supportive and values-driven working environmentThe chance to make a real impact in local communities