Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.
Please read more about this at the link below:
Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Domestic, catering, portering and maintenance engineer services at some of our hospitals are provided by our PFI partners. For these jobs, please see vacancies with our PFI partners.
Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.
Sophisticated frauds, involving grooming of targeted individuals, show the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions.
Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.
All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
If you have any doubts about any correspondence around recruitment, please contact us.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
The Gastroenterology Pharmacy Team is looking for a Clinical Assistant with excellent communication and organisational skills to join the team. The post is based at the John Radcliffe site.
You will provide high-quality, professional and comprehensive administration support to the Gastroenterology Pharmacy Team.
You will support the day-to-day administrative management of medication supply via homecare delivery companies to patients to ensure their medication is received in a timely manner, including speaking to patients.
NOTE: Please note that this role does not meet the criteria for Skilled Worker visa sponsorship.
Main duties of the job
You will provide high quality professional and comprehensive administration support to the small Gastroenterology Pharmacy Team.
You will support the day-to-day administrative management of medication supply via homecare delivery companies to patients to ensure their medication is received in a timely manner, including speaking to patients.
Using Microsoft Office and databases on a daily basis as well as using your excellent communication, problem solving and organisational skills to support the team.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles.
Oxford University Hospital promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Detailed job description and main responsibilities
· Monitor prescription requests that are sent from the homecare delivery companies for the clinical area and print off paperwork (e.g. prescriptions) to ensure repeat prescriptions are processed in a timely manner. This includes exchange of confidential, sensitive or contentious information with staff, patients and carers which require persuasive skills where agreement and co-operation is required. This also includes ensuring changes in delivery dates are recognised.
· Monitor the shared email account and prioritise queries as appropriate. This will include chasing medication deliveries, liaising with patients, referring to the clinical pharmacy team as appropriate.
· Manage, collate and send completed homecare prescriptions to the homecare delivery companies daily while maintaining security of each prescription.
· Ensure all copies of the prescriptions are sent over to the OUH Pharmacy Homecare team for invoicing needs, and to ensure the trust settles all invoices and costs are passed over to the commissioners in a timely manner.
· Liaise with the OUH Pharmacy Homecare team about invoicing queries they have.
· Confirm all prescriptions are received by the homecare company by confirmation emails and keeping hard copies of this confirmation in an organised filing system.
· Ensure a copy of each prescription is uploaded onto the electronic prescribing record (EPR) and keep all sent prescriptions organised appropriately on file to look back on if required. Ensuring all necessary email correspondence/phone conversations are uploaded onto the electronic prescribing record.
· Contact patients as appropriate to arrange and collect urgent medications from the OUH Dispensaries. This can result in occasional exposure to distressing or emotional circumstances when dealing with patients, so it is important to have a calm demeanour.
· Support the clinical pharmacist in registering and consenting all new patients to homecare.
· Book/ Chase /Update spreadsheet for Outpatient clinical appointments as requested by the clinical pharmacy team.
· Guide patients to appropriate teams/refer them to the IBD Advice line if required
· Ensure that the Pharmacy held databases for patients receiving homecare and daycase medications are adequately maintained and organised.
· Using the above Pharmacy held databases to print off all homecare prescriptions for all drugs on time to ensure delivery companies get drugs to patients for when their dose is due.
· Work to establish standard operating procedures (SOP) when dealing with telephone calls from patients and colleagues which requires the ability to understand and explain basic medical/pharmacy processes, role demands, and a lot of physical effort will be required for concentration and duties. You will have a degree of interruptions from a variety of sources, so time management is especially important.
· Provide active listening skills, reassurance, compassion, empathy and support to patients and carers over telephone or in person regarding medicine-related concerns while also maintaining communication with Gastroenterology Pharmacists and uploading relative conversations to EPR.
· Support the completion of incident forms related to homecare complaints, missed deliveries, missed nursing visits, incorrect drug delivered, incorrect delivery date,
· Be able to use different databases to search patient details/demographics to facilitate global patient mailing when needed. This may include providing reports and data collection.
· Be confident in using a variety of computer software including Microsoft Word, Excel, Outlook Email, Outlook Calendar, OUH SharePoint and other basic web design packages and publishing software.
· Devise and maintain an efficient and effective administrative system including organised filing, message taking, prioritising calls and prioritising emails to ensure we deliver an efficient service.
· Assistant in producing reports as necessary and participating in data collection for local homecare audits, monitoring growth in activity to identify needs for investment of resources.
· Support the training in rotational staff such as pre-registration pharmacists and diploma pharmacists in the maintenance of databases and homecare logistics.
· Participate and co-ordinate the development and maintenance of policies and procedures as necessary, by creating SOPs and providing comments on those written by others.
· Provide general office duties such as filing, photocopying and scanning etc.
· Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required.
· Work independently and refer to members of the Gastroenterology Pharmacy Team.
· Ensure the safe and effective use of storage and disposal of information in line with the Data Protection Act, Caldicott Principles and General Data protection regulations.
· To be involved in any auditing of the service as required by the Pharmacy department/directorate.
· Any other reasonable duties agreed with Consultant Pharmacist/ Team Leader
Person specification
evidence of
* excellent organisational skills
* NVQ level 3 in Business Administration or equivalent demonstrable experience
* NHS experience
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.
Name Hanan Azzu Job title Advanced Gastroenterology Pharmacist Email address hanan.azzu@ouh.nhs.uk Telephone number 01865 221523
Additional information
Sarah Cripps
Consultant Gastroenterology and Hepatology Pharmacist
Sarah.Cripps@ouh.nhs.uk
Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.
Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.
Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.
To use ReachDeck to listen to or translate this site you must
Departments and services
You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.
Oxford University is a registered trade mark of the University of Oxford, and is used with the University\'s permission.
#J-18808-Ljbffr