Service Advisor – CUPRA, SEAT & Škoda
Location: Stirling
If the following job requirements and experience match your skills, please ensure you apply promptly.
Working Hours: Full-time, 42.5 Hours per Week, Monday to Friday 08:00–17:00 with Saturday mornings on rota
Salary: OTE £38,406
At West End Garage, we do things differently.
As one of Scotland's leading privately-owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand-new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.
We are looking for an experienced, motivated and customer-focused Service Advisor to join our busy Aftersales team in Stirling.
This is more than a reception role — you'll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.
The Role
As a Service Advisor, you'll play a central role in the customer journey by:
* Welcoming customers and delivering a professional, friendly experience
* Managing service, repair and MOT bookings efficiently
* Keeping customers informed throughout their vehicle visit
* Explaining technical information clearly and confidently
* Liaising closely with Technicians, Workshop Control and Parts departments
* Identifying additional service or maintenance opportunities
* Preparing invoices, estimates and service documentation accurately
* Supporting workshop efficiency and daily loading
* Helping maintain high levels of customer satisfaction and retention
* Promoting the West End Garage experience and brand values at every opportunity
Requirements
Essential
* Previous Service Advisor experience within a franchised dealership environment
* Excellent communication and relationship-building skills
* Strong organisation and time management abilities
* Confidence using dealership systems and digital platforms
* A proactive and positive approach to problem-solving
* The ability to work calmly under pressure in a busy environment
* Experience upselling additional work, products or service plans
* Good IT and administration skills
* A full UK driving licence
* Eligibility to work in the UK
Desirable
* Experience with EV or hybrid vehicles would be advantageous, although full manufacturer training will be provided
What We Offer
* Competitive salary with achievable bonus structure
* Company pension scheme
* Employee vehicle schemes
* Ongoing manufacturer and in-house training
* Career progression opportunities across the group
* Modern working environment with exciting brands
* Supportive management team and positive culture
* Long-established, family-owned business with strong values
Many of our managers and senior leaders started their careers within West End Garage — we genuinely believe in promoting from within. xsngvjr
If you are ready to start your career at West End Garage, then click APPLY now! We can't wait to hear from you!
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