Join to apply for the Service Advisor / Senior Service Advisor role at Lookers Motor Group Limited
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Join to apply for the Service Advisor / Senior Service Advisor role at Lookers Motor Group Limited
Contract type: Permanent, full-time
Salary: Up To £28k
We're looking for a Service Advisor to join the team here at Stockport. This role is offered on a permanent basis on a 42-hour per week contract including Saturday mornings on a rota, with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand VW. This is an opportunity not to be missed!
Location: Stockport SEAT
Working hours: Mon to Fri 8am - 5.30pm, Saturday 8am to 1pm on a Rota basis
You will be joining a friendly and efficient Aftersales department led by a talented Service Manager. We will help you develop your skills through continuous training and 1-to-1 sessions. Our Service Advisors play a crucial role in providing a personalized, premium experience for customers, guiding them through servicing, MOT, and repairs, and upselling where appropriate. Ongoing training includes customer experience workshops.
* Booking MOTs, services, and repairs
* Advising on warranty cover and upselling parts/accessories
* Coordinating with the Aftersales team for scheduling
* Managing high customer volume, calls, and online queries
* Communicating turnaround times and updates effectively
* Maintaining accurate customer records and updating systems
Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to build rapport easily. Technical explanations should be clear and concise. Experience with Kerridge/ADP is advantageous.
You should be able to maintain accurate records, work well in a team or independently, and have experience in a similar automotive customer service role or a passion for cars.
If your skills and experience match, please apply today. Our Talent Acquisition Team will be in touch.
About Us
We are one of the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people and offer a competitive rewards package, including salaries with clear pay scales, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, and wellbeing support.
We are committed to a diverse, inclusive workplace free from discrimination. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driving license checks where applicable.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Motor Vehicle Manufacturing
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