We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
* You know your customers and serve them with passion and pride, giving great natural service.
* You actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* You work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
* You put into practice the training you have received to ensure all work is done safely.
* You participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
* You are knowledgeable about your store’s performance, understanding the part you play and what we need to do together to deliver profit.
* You are yourself, living our values, making everyone feel welcome, and always following our policies.
* You ensure you clock in and out at the start and end of your shift to be paid accurately for the hours worked.
* You keep yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* You always follow the think 25 policy when serving age-restricted products to all customers.
* You respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* You work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
* At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager.
* You follow all the training received to keep yourself, others, and the store safe and legal.
* If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
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