We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service. Key Responsibilities * Act as the first point of contact for customers, providing a warm welcome and professional service * Handle customer enquiries via phone, email, and in person * Book in vehicles for repair work and manage appointment scheduling * Liaise with customers throughout the repair process, providing regular updates * Prepare accurate quotes and estimates for bodywork repairs * Process invoices and handle payments * Coordinate with workshop technicians to ensure smooth workflow * Maintain customer records and job files * Handle customer complaints professionally and work towards satisfactory resolutions * Ensure all administrative tasks are completed efficiently and accurately Essential Requirements * Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential) * Excellent communication and interpersonal skills * Strong organisational abilities with attention to detail * Ability to work well under pressure and manage multiple priorities * Professional telephone manner * Computer literate with good IT skills * Team player with a po...