Do you have a minimum of 12 months office experience?
Do you have exceptional Customer Service Skills by phone?
Do you have sound knowledge of all computer packages?
If you have the above and are looking for a company that can offer you training, support and career prospects for the right person this may be for you -
As an Incident Coordinator you will be working and supporting the Motor Claims team and will be responsible on a day-to-day basis for answering customer calls, emails and building customer’s claims. The Incident Coordinator is also responsible for ensuring that the Technical Incident Managers and Claims Technicians are kept up to date with information relating to current claims.
Daily tasks –
Work with customers to ensure their claims are dealt with in a timely manner
Ensure maximum amount of information is gathered at first point of contact, either by phone or email
Action all emails within the agreed timeframe or ensure they are passed to the correct person to deal with, including customer, dealer and repairer queries and estimates
Answer calls from customers as a first line of contact within the agreed timeframe, explain claims process in a clear and concise manner, ensure enquiries are dealt with promptly
Open and build claims files for authorisation, by putting all information obtained onto the system before handing over to a Technical Incident Manager
Essential Skills-
* Excellent customer service skills
* Proficient in Microsoft Word and Outlook
* Confident speaking to customers on the phone and communicating with them via email
* Technical knowledge of motor vehicles (advantageous, but not essential)
Sat mornings overtime (one Saturday in 4)