Operational patch: Cheswick Green, Tidbury Green and surrounding areas (B90)
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 22 February 2026
Date of Interview: Friday 27 February taking place in Harborne
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage all aspects of housing management including tenancy sign ups and changes, anti-social behaviour and safeguarding. You may have involvement with court work and evictions. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You'll travel to and from surrounding areas as required. Regular home working is available.
You Will Be Someone Who
Has experience working in a customer facing role, ideally within housing management
Strives to achieve performance targets, maximising customer satisfaction
Is tenacious and resilient – who does what it takes to achieve the right outcome
Sees the best in people and has the capacity to coach
Has a reputation for first-rate influencing, negotiating and relationship building skills
Has access to a vehicle and a full driving licence
Why Join Us? By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
The closing date is Sunday 22 February 2026.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Attractive career development opportunities
The Values