Job Title: Complaints Co-Ordinator
Location: Liverpool City Centre
Salary: Up to £28,000 per annum (dependent on experience)
Job Type: Permanent
Are you an experienced Complaints Handler looking for your next career move? Were excited to offer a fantastic opportunity to join a multi-award-winning organisation based in the heart of Liverpool City Centre. Established in 1991, our client has gone from strength to strength and continues to be a leader in their field.
Role Overview:
As a Complaints Co-Ordinator, youll play a key role in ensuring the effective handling and resolution of complaints. You'll support the wider team to ensure compliance with regulatory standards and deliver a high-quality experience to customers.
Key Responsibilities:
1. Support the end-to-end complaints process in line with internal policies and regulatory requirements.
2. Collaborate with the Complaints and Quality Assurance Officer and Team Manager to ensure a seamless and efficient complaints handling process.
3. Assist in the preparation of detailed reports to support complaint investigations and inform...