What Do We Do?
Triple Whale is the source of truth for eCommerce brands. Our platform centralises the entire analytics stack — from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimise every dollar spent.
What You're Applying For
As a Solutions Architect at Triple Whale, you'll play a pivotal role in shaping how the most innovative eCommerce brands leverage our platform. We're looking for a strategic problem-solver who can bridge the gap between cutting-edge technology and real-world customer needs. You'll be the go-to expert for architecting seamless integrations, optimising data flows, and driving technical success across our most complex accounts. If you're passionate about solving hard problems, building scalable solutions, and making a tangible impact at a high-growth company, this is your opportunity to lead from the front.
What You'll Do
* Lead the technical onboarding for our most complex customers, managing integration of Triple Whale's APIs, JS pixel, and server-side data flows
* Collaborate with customers' dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
* Develop implementation plans, surface best practices, and assist with light scripting (e.g. Python, SQL, API) to support custom use cases
* Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
* Participate in escalations requiring deep technical investigation — using debugging tools (e.g. Postman, DevTools, logs) to identify and resolve issues
* Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
* Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
* Contribute to internal documentation, tooling, and enablement that helps the CS organisation become more self-sufficient over time
What You'll Bring
* 5+ years in solutions/implementation engineering with strong customer-facing experience
* Hands-on expertise with RESTful APIs, SQL, JavaScript (tracking/pixels), and light backend scripting (Python/Node)
* Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools
* Strong communicator who can translate complex technical topics for both dev and non-technical audiences
* Familiarity with eCommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals
* Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously
Our Values
* We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
* We Move (Very) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
* We Are Trustworthy: Candour, directness, and honest communication help us learn, grow, and improve so we can win together.
* We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
* We Act Like a Mensch: We act with honour, integrity, and empathy, and have deep respect for our customers and each other.
Base Compensation Range
£95,000–£115,000
Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location — so everything stays above board and whale-balanced. The range you see on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you're looking for more than just a job and want to be part of a movement reshaping the future of eCommerce, Triple Whale is the place for you. We're on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
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