Join the magic at LEGOLAND Windsor Resort as a Guest Experience Champion and play a vital role in shaping unforgettable guest experiences across our food outlets!
We are ONE team at LEGOLAND Windsor Resort, and we are committed to delivering magic every day for our guests. Come and join the team!
As a Guest Experience Champion, you'll be the face of exceptional service at LEGOLAND - delighting families, solving problems in real time, and turning good days into great ones. Working flexibly across the resort, you'll help guide guests, respond quickly to operational challenges, and boost guest feedback to ensure every visit is unforgettable.
Shift Pattern:
5 days out of 7 (including weekends and bank holidays)
Hourly pay rate of £12.57 per hour
What's in it for you?
We have fantastic benefits available for our team...
* Merlin Magic Passes (free tickets to use across Merlin Entetainments theme parks and attractions)
* On-site discount across Merlin theme parks and attractions
* Free on-site parking
* Benefits app: access to 100's of discounts, online GP appointments, mental health support and our Employee Assistance Programme
* Accrued Annual Leave
* Opportunity for development and progression within your role and the wider department
* Monthly socials and themed events
* Regular incentives to continue motivation at work
What does this role entail?
A day in the life of a Guest Experience Champion would include...
* Proactively engaging with guests across resort F&B outlets to drive exceptional service experience
* Act as frontline ambassador - flexible in supporting multiple units within one day
* Encourage and support the F&B teams to deliver guest satisafaction KPI's
* Intervene confidently where guest expectations are not being met and assist in issue resolution
* Actively circulate key service messages to both guests and operational teams
* Build strong working realtionships with team members to promote a culture of enthusiasm and excellence
* Share insights from the ground with senior leadership to help identify operational and guest experience improvements
* Comply with and support enforcement of Aramark and Merlin Entertainments Health & Safety standards
* Identifying and reporting any unsafe behaviours or risks observed during guest engagement or operational transitions
* Collaborating with and undertaking training and certification provided by Merlin Guest Experience and Profit Protection teams
Here are some desirable qualities required for this role...
* Outgoing, confident, and customer-obsessed
* Proactive problem-solver with strong communication skills
* Flexible and able to work across multiple locations in a fast-paced environment
* Strong knowledge of the resort and a desire to learn all aspects of the F&B operation
* Enthusiastic about driving positive feedback and service culture transformation
About Aramark
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.ukJoin us in fostering a workplace where everyone can achieve their full potential.