Customer Service Executive Are you looking to join a growing team in Winchester as a Customer Service Executive ?
Our client, a well-established business based in Winchester, is seeking a highly organised and customer-focused Customer Service Executive.
In this role you will be responsible for ensuring a seamless customer experience through efficient query resolution, proactive communication and close collaboration with internal teams. It’s an excellent opportunity for someone who takes pride in delivering exceptional service and building strong client relationships.
Arranging customer returns, collections and ensuring return requests are processed efficiently
Working closely with the finance team ensuring credit notes and refunds are processed as soon as possible
Responding urgently to customer complaints. Ensuring all customer complaints are logged and tracked through to resolution
Actively seeking and sharing customer feedback with colleagues and other departments to ensure the highest quality products and services and to continually strive for improvements
Monitoring and responding to website enquiries/orders
Previous experience in Customer Service, ideally in a luxury retail/ high net worth customer setting
Passionate about delivering exceptional customer service while building strong relationships
A collaborative team player, willing to support colleagues across departments to meet customer needs
Familiar with CRM systems
Knowledge of sales order processing and systems such as SAP, Sage, or Datafile
Proficiency in Microsoft Word and Excel
This is a fantastic opportunity for a passionate Customer Service Executive.