Job Title: Assistant Development Manager
Salary: £35,000 – £40,000 per annum
Location: UB3
Working Hours: 8:00am – 17:00pm
Role Purpose
The Assistant Development Manager will provide high-quality administrative, operational, and management support to the Development Manager. The role is integral to the successful day-to-day operation of the Estate, ensuring policies, procedures, and company standards are upheld while delivering a consistently high level of service to residents, contractors, and stakeholders.
Key Responsibilities
* Support the Development Manager in the day-to-day management of the Estate.
* Ensure estate compliance is maintained, including reporting relevant defects to the Client during the defect liability period.
* Assist in tracking, updating, and resolving defects with the Client.
* Ensure actions are completed within agreed Service Level Agreements (SLAs).
* Carry out site visits via DataStation and ensure all visits are completed on time.
* Proactively identify issues, solve problems, and recommend service improvements.
* Maintain effective working relationships with existing and future estate contractors.
* Supervise and manage contractors in relation to performance, value for money, and compliance.
* Indirectly supervise on-site staff including administrators, yard staff, handymen, and cleaners.
* Tender for high-value contracts in compliance with Section 20 requirements.
* Liaise with contractors attending site, manage key handling, and follow up where keys are not returned by the end of the working day.
* Check, approve, or query contractor invoices as appropriate.
* Manage the estate purchasing and ordering system (MRI Qube), raising purchase orders as required.
* Assist in managing budgets in line with Estate Management direction.
* Order and manage stock for cleaning supplies, stationery, and first aid materials.
* Maintain and update DataStation, ensuring records remain accurate and current.
* Update, amend, and manage estate and facilities management databases.
* Produce reports as directed by the Development Manager, including gym usage and DataStation reports.
* Manage the fingerprint clock-in system and reconcile invoices against recorded attendances.
* Act as a key point of contact for residents, lessees, tenants, estate agents, surveyors, and clients.
* Deal with resident enquiries, escalating issues where appropriate.
* Prepare and distribute electronic welcome packs to new tenants and lessees, following up on missing information.
* Communicate with car parking management companies (temporary and permanent) and administer all related correspondence.
* Administer the sale and programming of fobs and remotes as required.
* Take water meter readings upon resident request and record monthly estate water and electricity readings.
* Manage telephone, email, and written correspondence, ensuring timely responses and appropriate follow-up.
* Maintain electronic and paper filing systems for the property management team.
* Plan and organise the Estate calendar to ensure efficient time management.
* Meet and greet residents, clients, and contractors as required.
* Check estate internal postboxes regularly.
* Update building noticeboards as required.
* Write and circulate monthly newsletters, circular letters, and resident communications.
* Handle general office duties including photocopying, post, and registered mail.
* Work in accordance with the Landlord & Tenant Act and all relevant legislation.
* Ensure activities are delivered within approved budgetary constraints.
* Adhere to company policies, procedures, and health & safety requirements.
Essential Experience & Skills
* Proven experience in leasehold residential property management, ideally within large London estates (currently approx. 1,200 units).
* Previous experience using MRI Qube (highly desirable).
* Excellent customer service and communication skills with a strong resident-focused approach.
* Ability to work effectively as part of a team and support wider estate operations.
Desired
* Ideally hold an Affiliate TPI qualification.
Benefits
* 23 days annual leave
* Increase of annual leave by 2 days after 2 years of service
* Holiday Buy and Sell (available during the annual enrolment window in December)
* Enhanced pension scheme
* Life Assurance (above core cover – taxable benefit)
* Private Medical Insurance (taxable benefit)
* Critical Illness Cover (taxable benefit)
* Health Cash Plan (taxable benefit)
* Tax-free Childcare Vouchers (closed to new entrants)
* Eye Care Vouchers
* Flu Vouchers
* Employee Assistance Programme (EAP)
If this would be something of interest, please apply with your CV and Niamh will be in touch