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Responsible for: Managing a team of Practitioners working with children, families, and adult services.
Working hours: 22.5 hours per week.
Contract Type: Permanent.
Interviews will be conducted between 12 and 23 May 2025.
About YSS
YSS enables people to be emotionally resilient, thrive, and feel they belong to a community. We uphold rights and responsibilities, ensuring dignity and respect.
We are a charity that helps people help themselves, with over thirty years of experience. We support individuals facing barriers and provide community-based services, acting as the 'glue' between at-risk groups and mainstream society.
Our services cater to ages 7 to 70, aiming to break barriers and help individuals reach their potential. Visit www.yss.org.uk for more information.
Job Purpose
Manage daily operations of a portfolio of teams, ensuring high-quality, client-focused services. Lead practitioners, meet performance targets, and support professional development. Focus on caseload management, operational oversight, and staff development.
Key Responsibilities
Team Management
* Leadership & Support: Lead and manage practitioners, providing supervision, guidance, and performance reviews.
* Team Culture: Foster a positive, inclusive, and collaborative environment.
* Communication: Organise regular team meetings for communication and problem-solving.
* Development: Identify training needs and coordinate development opportunities.
Service Delivery
* Oversight: Ensure effective service delivery aligned with YSS’s vision.
* Evaluation: Monitor and improve service effectiveness.
* Compliance: Adhere to legal, ethical, and organisational standards, including safeguarding.
* Contractual Adherence: Meet contractual and performance metrics.
* Caseload Management: Manage a small caseload, providing tailored support.
Partnership and Stakeholder Engagement
* Relationship Building: Develop partnerships with local authorities, social services, and community organisations.
* Representation: Represent YSS at meetings and events.
* Collaboration: Work with stakeholders to advocate for service users and promote YSS’s services.
Operational Management
* Policy Compliance: Ensure team follows policies on safeguarding, data protection, health and safety, and risk management.
* Resource Management: Manage resources efficiently within budget.
* Reporting: Collaborate on reports regarding performance, outcomes, and activities.
Strategic Input
* Strategic Contribution: Contribute to strategic planning and service development.
* Innovation: Identify opportunities for service improvement and innovation.
Safeguarding Responsibility
* Act as Deputy Safeguarding Lead, managing safeguarding concerns and risk assessments.
* Ensure team is trained in safeguarding policies.
* Handle safeguarding incidents and promote a safeguarding culture.
Additional Requirements
* Occasional weekend/evening work may be required.
* Regular travel across the region (Telford, Shropshire, Worcestershire, Herefordshire); access to a car is essential.
* Comply with all organisational policies, including lone working, health and safety, and confidentiality.
* Maintain professionalism and uphold Diversity, Equity, and Inclusion principles.
* Applications from diverse backgrounds are encouraged.
* Adhere to Safer Recruitment practices, including DBS checks and verification of references.
* Must have the right to live and work in the UK.
Person Specification
* Proven experience leading service development within charity, care, or community services.
* Experience delivering or overseeing support services (counselling, education, advocacy, community programs).
* Strong safeguarding knowledge and risk management skills.
* Excellent communication and interpersonal skills, capable of engaging diverse groups and managing sensitive issues.
* Experience working with children, families, and vulnerable adults.
* Experience managing and leading small teams.
* Relevant qualifications in social work, education, health, or related fields.
* Financial awareness, including budget management and resource allocation.
Why work for YSS?
* 27 days of annual leave plus bank holidays.
* Company holidays on Christmas Eve and New Year’s Day.
* Employee health and wellbeing plans.
* Occupational sick pay.
* Monthly supervision and ongoing training.
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