Director, Professional Services
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It's fun to work in a company where people truly believe in what they're doing
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Role Summary
The Director, Professional Services is responsible for the management and execution of Blackline's customer implementation strategy throughout the EMEA region.
This leader manages a team of managers, consultants, and project/engagement managers responsible for delivering Blackline implementation services at new and existing customers.
The Director is accountable for completion of successful projects leading to customer adoption and satisfaction, driving appropriate team utilization, and meeting revenue targets for the EMEA regional practice. He/She will set practice policies and procedures to realize standardization, efficiencies and quality standards for the delivery of implementation services to customers and partners.
Key Responsibilities
* Manage and build a talented and capable professional services team
* Work with customers and partners to achieve successful implementations and desired project outcomes
* Ensure strategic and business objectives of the consulting practice are met
* Drive best practices, processes, and policies for implementation engagements
* Responsible for monitoring and supporting consultants to achieve utilization targets while maintaining high quality delivery of project deliverables
* Work with sales team to provide expertise on deployment approaches, project staffing plans and statement of work estimates as needed
* Act as escalation point for projects and provides expertise for remedying issues
Qualifications
* Education: BA/BS
* Strong organizational skills.
* Customer-oriented approach.
* Excellent verbal and written communication abilities.
* Proven ability to demonstrate a drive for results and accountability of business needs.
* Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
* Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities.