Overview
Customer Assistant - Fashion Home & Beauty - Hastings
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You will be the face of the business and the voice of our customers, helping us continually improve the shopping experience.
Work Pattern: Saturday 12:00-19:00, Sunday 10:00-16:00.
Purpose
To deliver a great shopping experience for our customers, putting customers before tasks while championing and promoting our brilliant products.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked with product.
* Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise digital tools and communication channels to deliver for the customer every time.
* Be a brand ambassador, ready to recommend our newest fashion items and create an inclusive store environment.
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive in seeking it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening well
* Good digital capability
Qualifications & Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
Inclusion & Accessibility
Marks & Spencer is committed to inclusion, diversity, and equal opportunities. We offer flexible working where possible and will make reasonable adjustments to the recruitment process on request to ensure a fair and transparent assessment.
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