We are looking for experienced Customer Service Agents to help support a leading pensions and investments platform provider in their central Edinburgh offices on a contract basis.
As aCustomer Service Agent, you will be:
: Working on an Inbound Telephony line, handling general customer service:related enquiries.
: Answering queries and providing guidance to customers regarding their online accounts
: Updating the customer's account and system records
We're looking for a Customer Service Agent with:
: Experience of working on an Inbound Telephony line for a Financial Services Company is essential
: Previous exposure to call management techniques and working from call guidance required
: Good system skills, including accurate recording of the customer call details
: Experience of working within a pensions and investment provider would also be beneficial
: Ability to commute to Edinburgh for onsite working.
Thiswill be aninitial3:month contract, with a start dateexpectedimmediately,butcomes with the likely option to extend furtherfor successfulcandidates.
You will be working Monday:Friday,(37.5hours per week)on afull:time basis. The city centre offices offer a great location for travel, and provide a modern working environment with onsite refreshments and a supportive training environment.
In return, you will receive a salary of GBP 150per day, via an umbrella company.
for this role as Customer Service Agent, pleaseclick apply online and upload a copy of your latest CV.
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