Sales Support Administrator
Salary: £26,500 per annum
Job Type: Full-time, Permanent
Location: Leighton Buzzard (Office-Based)
Hours: Monday to Friday, 08:30 - 17:00
We are currently recruiting for a proactive and organised Sales Support Administrator to join a busy and supportive sales team within a well-established business. This is a fully office-based role offering the opportunity to develop product knowledge and play a key part in ensuring a smooth and professional customer journey from enquiry through to delivery.
This position would suit a confident communicator who enjoys working in a fast-paced, team-focused environment and takes pride in delivering excellent customer service.
The Role
As a Sales Support Administrator, you will provide day-to-day administrative and operational support to the Sales Team. Acting as a key first point of contact, you will handle incoming enquiries, coordinate deliveries and couriers, and ensure all sales administration processes run efficiently. Full product training will be provided to enable you to confidently handle straightforward enquiries and effectively support the wider sales function.
Key Responsibilities
Email & Inbox Management
* Monitor and organise shared inboxes
* Allocate incoming enquiries to relevant team members
Sales Administration
* Manage despatches and transport arrangements, including booking couriers
* Maintain accurate order records and save Proof of Deliveries (PODs)
* Log and track all incoming sales enquiries to ensure timely follow-up
* Update and maintain the CRM system with new leads
* Provide general administrative support to the Sales Team
Customer Support
* Act as the first point of contact for incoming calls, delivering a professional and friendly service
* Handle straightforward product and order enquiries following training
* Gather and relay accurate information for technical queries to relevant team members
* Assist customers with order tracking and general updates
* Accurately log all calls and enquiries
* Welcome visitors in a professional manner
Skills & Experience Required
* Previous experience in a sales support, customer service, or administration role (minimum 1 year in sales administration required)
* Minimum 2 years' experience using Microsoft Office (Excel, Outlook, Word)
* Experience using CRM systems and managing leads
* Strong organisational and time-management skills
* Excellent attention to detail and accuracy
* Confident telephone manner and written communication skills
* Ability to multitask and prioritise workload effectively
* Comfortable handling customer queries, including basic technical or product questions
* Experience dealing with trade customers (desirable)
Are you a bright, confident and organised individual who enjoys supporting a team and delivering a high standard of customer service? This role offers excellent exposure to the full sales process and would suit someone looking to build a long-term career within sales support or administration.
If you're looking for a varied and engaging office-based role with a supportive team environment, we'd love to hear from you.
We are an equal opportunities recruitment agency and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to promoting a diverse and inclusive workforce and ensuring that all applications are considered solely on the basis of skills, experience, and merit.
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