Responsibilities
* Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
* Record all outpatient attendances (cashing-up) on the Patient Access System
* Book follow-up appointments, discharge back to the GP and/or add to waiting lists
* File documents according to Information Governance policy
* Communicate with patients, visitors and staff in a professional and courteous manner
* Communicate effectively using all available forms of communication
* Maintain an uncluttered and tidy reception area
* Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
* Support the Managers and Supervisors in developing a patient focused service
Qualifications / Requirements
* You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems
* You shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data
* The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices
About the Trust
* London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
* We run major acute services at Northwick Park Hospital, St Mark's Hospital, Ealing Hospital and Central Middlesex Hospital.
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, with a hyper-acute stroke unit and a hyper-acute rehabilitation unit.
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
* Ealing Hospital: a busy district general hospital with 24/7 emergency department and urgent care centre, and Meadow House Hospice.
* Central Middlesex Hospital: planned care site with surgical and outpatient services, and an urgent care centre.
* We are a university teaching NHS trust, recognised for training clinicians and supporting research.
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