Client Services Executive - Graduate
Sector
– Legal
Location
– Taunton, Somerset
Salary
- £27,500 + Commission (£40k OTE)
Job Type
– Permanent, Client Services, Customer Service, Sales, Legal, Graduate, Consultant
Start Date
– ASAP
Amazing opportunity to join a dynamic team based in Taunton (Somerset) and seeking motivated individuals to help support clients and matching them with the right legal experts.
The Company
VC backed, tech enabled legal firm that is currently undergoing a rapid period of growth as they seek to disrupt the legal market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth they are seeking ambitious individuals with an interest in law and the legal sector, and enjoy solving problems and dealing with customers.
The Role and Responsibilities of the Client Services Executive:
You will be fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.
A s a Client Services Executive you will:
Log each lead in the CRM
Triaging leads to gauge viability based on their core services and either:
* accepting the lead, recording details (e.g., area of law and instruction-type) in the bespoke case management system, confirming availability of suitable professional and progressing to quote and, hopefully, conversion
* disqualifying the lead in CRM and signposting to other more appropriate services
Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion
Collaborating with both internal (e.g., marketing, technology) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking
Skills and knowledge required for the Client Services Executive role:
A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who has an interest in the law, sales and customer service.
Ideally experience of working in a fast-paced consumer-facing team
Excellent customer service skills
Strong verbal and written communication skills
High level of attention to detail and commitment to quality
Ability to prioritize, plan and organize workloads in a busy working environment
Creative and innovative problem-solving
Excellent interpersonal skills and team-player mentality
Professional, empathetic and patient telephone manner
Competent IT skills (primarily Microsoft Office)